What will a CSR do if an insured reports a loss with CC31 where the policy was cancelled 10 days prior, and what will they say to the customer?
a) Deny the claim; inform the customer of the policy cancellation
b) Process the claim; inform the customer of the policy cancellation
c) Investigate the claim; inform the customer of the policy cancellation
d) Request more information; inform the customer of the policy cancellation