donaldduckers2176 donaldduckers2176
  • 14-01-2023
  • English
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A formal agreement provides clarity about expectations. After Mike clarified Zach's position and showed that he understood, Zach calmed down. "Yes! Thank you for getting the message finally!"Because Mike responded to Zach using active listening techniques, the conflict de-escalated. Which of the following is an example of an active listening skill?

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